This Privacy Policy explains how INONE Technology (Shandong) Limited , operating under the brand name benco (“benco”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you interact with us.
This Privacy Policy applies to personal information collected through:
· Our websites and online pages;
· Facebook, Instagram and other social media platforms;
· Meta lead forms and other online advertising forms;
· WhatsApp, email, telephone and online messaging services;
· Product inquiries, quotation requests and customer service communications;
· Business meetings, exhibitions and other commercial activities.
By submitting information to us or communicating with us, you acknowledge that you have read this Privacy Policy.
The organization responsible for processing your personal information is:
Legal Company Name: INONE Technology (Shandong) Limited
Brand Name: benco
Registered Address: No.1958, Chongde Eighth Avenue, Yuanqiao Town, Tianqu New District, Dezhou City, Shandong Province, China
Business Email: benco@inonegroup.com
Privacy Contact Email: privacy@inonegroup.com
Telephone/WhatsApp: +86-755 86649583
Depending on your country or the nature of your inquiry, an affiliated company, authorized distributor or local business partner may assist us in responding to your request.
Depending on how you interact with us, we may collect the following categories of information:
· Full name;
· Business email address;
· Personal email address, where voluntarily provided;
· Telephone or WhatsApp number;
· Country, region and city;
· Preferred language and communication method.
· Company name;
· Job title and department;
· Industry and business type;
· Company address or website;
· Distributor, retailer, project contractor or corporate buyer status.
· Products or services you are interested in;
· Estimated purchase quantity;
· Expected purchase date;
· Target market or delivery destination;
· Product application or intended use;
· Project, tender or distribution requirements;
· Quotation, order and payment-related information;
· Customer service and after-sales records.
We may keep records of communications made through:
· WhatsApp;
· Email;
· Telephone;
· Facebook or Instagram messages;
· Online forms;
· Customer service channels.
When you visit our website or interact with our online advertisements, we may collect certain technical information, including:
· Internet Protocol address;
· Browser and device type;
· Operating system;
· Referring page;
· Pages viewed and actions taken;
· Approximate location derived from technical information;
· Cookie identifiers and advertising identifiers.
This information may be collected through cookies, pixels, analytics tools and similar technologies, where permitted by applicable law.
When you submit a form or contact us through Facebook, Instagram, WhatsApp or another third-party platform, we receive the information that you choose to provide through that platform.
The relevant platform may separately collect and process information in accordance with its own privacy policy and terms.
We may collect personal information:
· Directly from you when you complete a form, contact us or request a quotation;
· Through our websites, advertising campaigns and social media pages;
· During business meetings, exhibitions and industry events;
· Through authorized distributors, sales representatives and business partners;
· From publicly available business sources, where permitted by law;
· Through analytics, cookies, pixels and advertising technologies.
We ask that you do not provide sensitive personal information unless it is specifically required and legally permitted.
We may use your personal information for the following purposes:
· To respond to product, pricing or business inquiries;
· To understand your purchasing, project or distribution requirements;
· To provide product information, quotations, samples and commercial proposals;
· To process and manage orders, deliveries, payments and after-sales services;
· To identify the appropriate sales representative, distributor or local partner to assist you;
· To follow up on potential orders, projects, tenders or distribution opportunities;
· To manage customer, supplier, distributor and business-partner relationships;
· To provide customer service and technical support;
· To send communications relating to products, services or business opportunities in which you have expressed an interest;
· To improve our products, websites, advertising and customer experience;
· To measure the performance of our marketing campaigns;
· To protect our business, systems, customers and legal rights;
· To prevent fraud, misuse and security incidents;
· To comply with applicable legal, regulatory, tax, accounting and record-keeping obligations.
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing additional notice or obtaining consent where required.
Where applicable law requires us to identify a legal basis, we may process personal information based on:
· Consent: You have agreed to the processing of your personal information for a specified purpose.
· Pre-contractual or contractual necessity: Processing is required to respond to your request, provide a quotation, process an order or perform a contract.
· Legitimate interests: Processing is reasonably necessary to respond to business inquiries, manage customer and partner relationships, improve our services, protect our business or carry out appropriate business marketing.
· Legal obligations: Processing is required to comply with applicable laws and regulatory requirements.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal will not affect processing that was lawfully completed before your consent was withdrawn.
We may contact you about products, quotations, projects, distribution opportunities or services that relate to your inquiry or business relationship with us.
Where required by applicable law, we will obtain your consent before sending promotional communications.
You may stop receiving marketing communications at any time by:
· Selecting an unsubscribe option, where available;
· Replying “unsubscribe” or “stop”;
· Asking us through WhatsApp or email;
· Contacting us through the details provided in this Privacy Policy.
Even after you opt out of marketing communications, we may continue to send necessary transactional or service-related messages concerning an existing inquiry, quotation, order or contract.
We may share personal information with the following categories of recipients when reasonably necessary:
We may share information with authorized employees and affiliated companies that support our global sales, marketing, customer service, order management and business operations.
We may share information with authorized distributors, sales representatives, service providers or local business partners when they need the information to respond to your inquiry, provide a quotation, fulfil an order or provide local support.
We may use service providers for:
· Website hosting;
· Cloud storage;
· Email and communication services;
· Customer relationship management;
· Advertising and analytics;
· Logistics and order fulfilment;
· Payment processing;
· Professional, legal and accounting services.
These providers may process information only for the services they perform for us and subject to applicable contractual and legal requirements.
We may disclose information to government authorities, regulators, courts, law-enforcement agencies or other parties when:
· Required by applicable law;
· Necessary to respond to a lawful request;
· Necessary to protect our legal rights, customers, employees or business;
· Necessary to investigate fraud, security incidents or unlawful activity.
If our business, brand or assets are involved in a merger, acquisition, restructuring, financing or sale, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.
We do not sell personal information for monetary payment.
Where applicable privacy laws define “sale”, “sharing” or targeted advertising more broadly, we will provide any notices and choices required by those laws.
benco conducts business internationally. Your personal information may therefore be accessed, transferred, stored or processed in countries or regions outside the country where you are located.
These locations may include:
· The country in which you submitted your inquiry;
· China;
· Hong Kong;
· Countries in which our affiliated companies, distributors or service providers operate;
· Other countries relevant to your inquiry, order or business relationship.
Privacy and data-protection laws may differ between countries.
Where required by applicable law, we will use appropriate contractual, organizational or legal safeguards for international transfers of personal information.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Unless a longer or shorter period is required by applicable law or a continuing business relationship, we normally retain general inquiry and lead information for up to 24 months after the last meaningful interaction.
Information may be retained for a longer period when it is connected with:
· An active quotation or negotiation;
· An order or contract;
· Product warranty or after-sales service;
· Accounting or tax records;
· A dispute, investigation or legal claim;
· A legal or regulatory retention requirement.
When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymize it.
Our websites and online services may use cookies, pixels and similar technologies to:
· Operate website functions;
· Remember user preferences;
· Understand website usage;
· Measure advertising performance;
· Improve website and marketing content;
· Deliver or measure relevant advertisements.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You may manage cookies through your browser settings or through any cookie preference tool made available on our website.
Third-party services, including social media, analytics and advertising providers, may use their own cookies or similar technologies according to their respective privacy policies.
We use reasonable administrative, organizational and technical safeguards designed to protect personal information against:
· Unauthorized access;
· Accidental loss;
· Improper disclosure;
· Misuse;
· Alteration;
· Destruction.
Access to personal information is limited to authorized personnel and service providers who reasonably need it for legitimate business purposes.
However, no online transmission or electronic storage method can be guaranteed to be completely secure.
Depending on your location and applicable law, you may have some or all of the following rights:
· The right to know whether we process your personal information;
· The right to receive information about how we collect and use it;
· The right to request access to your personal information;
· The right to request correction of inaccurate or incomplete information;
· The right to request deletion or destruction of information;
· The right to receive a portable copy of certain information;
· The right to restrict or object to certain processing;
· The right to withdraw consent;
· The right to opt out of certain marketing, targeted advertising, sale or sharing activities where applicable;
· The right to submit a complaint to an appropriate privacy or data-protection authority;
· The right not to be unlawfully discriminated against for exercising a privacy right.
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, contact us at privacy@inonegroup.com.
We may request information necessary to verify your identity and confirm that the request relates to your personal information.
Our websites, products and business inquiry channels are not directed at children.
We do not knowingly collect personal information directly from children below the minimum age established by applicable law without appropriate authorization.
If you believe that a child has submitted personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.
Our websites, advertisements or communications may contain links to third-party websites, online marketplaces, social media platforms, payment services or distributor websites.
We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy to reflect changes in:
· Our business operations;
· Our products and services;
· The ways in which we process information;
· Applicable legal or regulatory requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Material changes may be communicated through additional notices where required by applicable law.
For questions, requests or concerns regarding this Privacy Policy or our processing of personal information, please contact:
INONE Technology (Shandong) Limited
Brand: benco
Address: No.1958, Chongde Eighth Avenue, Yuanqiao Town, Tianqu New District, Dezhou City, Shandong Province, China
Privacy Email: privacy@inonegroup.com
Business Email: benco@inonegroup.com
Telephone/WhatsApp: +86-755 86649583
We will review and respond to privacy-related requests in accordance with applicable legal requirements.
